Shipping, Returns, Refund & Exchange

Shipping: Items are sent via United Staes Postal Service (USPS). All items are one-of-a-kind, custom and hand crafted. Therefore please allow 7-14 business days for delivery. Cancellations: If you wish to cancel your order, please submit a cancellation request via email at jewelerybyclem@gmail.com. If your order has been shipped, we can no longer cancel your order.

Returns : I gladly accept returns and exchanges. Contact me via email at jewelrybyclem@gmail.com or return item within 15 days of receiving. Before ordering, please be sure to see jewelry size (See sizing tab). Earrings are final sale, so no returns or repairs. Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Refund: If you are not satisfied with your purchase, please return items in original conditions with all its components. You will be responsible for paying shipment of the product. Please provide the return tracking number to seller. Your money will be refunded using the same payment method that used at the point of sale.

For more information please call 240-604-7378.